We are looking for a self-motivated, customer-focused individual with a passion for process improvement, marketing and sales to help drive our connection with brands and their audience. As Customer Support Associate you will play a key role in handling several work streams related to our customer programs, ensuring a seamless experience for both our clients and their customers. At the heart of our approach is a healthy learning environment where we train in presenting and leading a team of tactical customer service and marketing representatives.

Key Responsibilities: 

• Drive Process Improvement: Work across departments to identify trends and drive improvements in customer experience. 
• Customer Relationship Building: Establish strong relationships with customers and follow up as needed to ensure satisfaction. 
• Sales & Marketing Engagement: Facilitate the qualification of potential customers and engage in sales opportunities on behalf of our clients.
• Team Leadership & Development: Coach and develop Customer Service Representatives in areas such as product knowledge, policies, procedures, and performance metrics. 
• Training & Communication: Lead team meetings and one-on-one sessions, communicate policy updates, and provide continuous coaching and development. 
• Escalation Management: Handle escalated customer issues, providing weekly support for customer interactions. 

Who We Are Looking For: 

• The ideal candidate is someone who: 
• Has a customer-first mindset, with natural empathy and the ability to communicate effectively.
• Is driven, ambitious, and eager to expand their professional skill sets. 
• Demonstrates leadership potential and a desire to grow within the company. 
• Has a strong attention to detail and the ability to work collaboratively across departments. 
• Is comfortable in an entry-level role, with aspirations for internal growth opportunities, especially for sales-minded individuals.

Why Join Us? 

• Career Growth: We believe in promoting from within and anticipate excellent opportunities for career advancement.
• Team Environment: Be part of a dynamic, supportive team where your contributions will be valued.
• Skill Development: Receive ongoing training and development to help you thrive in your role and beyond. 
• Financial Success: All employees are provided with a guaranteed base and unlimited growth potential in the financial sector. 

If you’re looking for a challenging yet rewarding position with opportunities to grow, we want to connect with you! Apply now and take the next step in your career with us. We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply. We will be reaching out regarding your interest, however, please let us know at any time if you are no longer interested in the position.